Last updated: October 2026
Eligible returns may be requested within 14 days of receiving the order.
Please contact LeatherBagsKingdom through the Contact section and provide your order number and the reason for the return.
Returned items must be in their original condition, unused, with original packaging and accessories where applicable.
For returns caused by a change of mind, ordering the wrong item, or another customer preference, the customer is responsible for return shipping costs. A tracked shipping service is recommended.
LeatherBagsKingdom is not responsible for loss or damage occurring during a customer-initiated return shipment.
After the returned item is received and inspected, the purchase price will be refunded when the return meets the applicable conditions.
Original shipping costs are generally non-refundable for customer-initiated returns.
If an item arrives damaged, please contact us as soon as possible and provide the order number together with photographs of the package and the damaged item.
Depending on the circumstances, the resolution may include a replacement, repair, or refund.
If the wrong item was sent or an item has a confirmed manufacturing defect, LeatherBagsKingdom will work with the customer on an appropriate replacement, repair, or refund.
When the issue is caused by an incorrect item supplied by us or a confirmed manufacturing defect, LeatherBagsKingdom will cover the applicable return shipping cost.
If a shipment is confirmed as lost, LeatherBagsKingdom will investigate the shipment and provide an appropriate resolution, which may include a refund.
If an order is returned because the customer provided an incorrect or incomplete address, the order amount may be refunded after the returned package is received. Original shipping costs may not be refundable.
Reshipping may be possible with payment of the additional shipping cost.
Leather is a natural material. Variations in grain, texture, color, markings, and other natural characteristics are normal and are not considered defects.
Custom or personalized orders may not be eligible for return unless they are defective, damaged, or materially different from what was agreed with the customer.
Exchanges may be possible depending on product availability. Please contact LeatherBagsKingdom before sending an item back.
For return, refund, damage, or exchange questions, please contact LeatherBagsKingdom through the Contact section.